Refund policy

Return & Refund Policy

We want you to love your epii routine. If something isn't right, we're here to help.

Return window

You may request a return within 30 days of delivery. Items must be unopened, unused, and in their original packaging with all seals intact. For hygiene and safety reasons, opened skincare products cannot be returned unless they arrived damaged or defective.

How to start a return

Email support@g2global.io with your order number (for example, epii1001) and the reason for your return. Please do not ship anything back before you receive a return authorization from us. We will send you the correct return address for your region.

Return shipping costs

Return shipping is paid by the customer, except where the return is due to our error or where local law provides otherwise. We recommend using a trackable service.

Damaged, defective, or incorrect items

Contact us within 14 days of delivery with your order number and photos. We will send a free replacement or a full refund, including shipping, at no cost to you.

Refunds

Once your return arrives and passes inspection, we will email you to confirm approval. Approved refunds are issued to your original payment method within 5-10 business days.

Original shipping charges are refunded only when the return is due to our error. Duties and taxes already paid to a government authority are not refundable by us.

European Union and United Kingdom customers

If you are located in the EU or the UK, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To use this right, email support@g2global.io. This right is in addition to the 30-day return window above, and nothing in this policy affects your statutory rights.

Exchanges

We do not process direct exchanges. Please return the original item for a refund and place a new order.

Order cancellations

We begin packing shortly after an order is placed, so we cannot guarantee changes once an order has entered fulfillment. For subscriptions, see our Subscription Cancellation Policy.

Contact

G2Global Co., 50 West St, Unit 22C, New York, NY 10006, United States
support@g2global.io