FAQ

Please check your order as soon as it arrives. If anything is damaged or incorrect, email us at support@g2global.io with your order number and photos of the item and its packaging. We'll make it right.

You'll receive a tracking number by email once your order ships. Tracking usually updates within 2–3 business days of your order being placed. You can also check your order status by logging in to your account.

United States — $6, free on orders over $40
Canada — CAD 20, free on orders over CAD 85
All other countries — $15, free on orders over $60
Your exact rate is shown at checkout once you enter your address.

US orders typically arrive within 3–5 business days. Orders to other countries usually take 5–8 business days. Local conditions, customs processing, and peak periods can affect these estimates.

Yes. We ship to the United States, Canada, and over 50 countries across Europe, Asia-Pacific, and the Middle East. You'll see whether we deliver to your address at checkout.

It depends on where you are. For the United States and our other international destinations, duties and import taxes are calculated and included at checkout, so there is nothing extra to pay when your parcel arrives. Canada is the exception — Canadian orders ship duties unpaid, so any duties or taxes assessed by customs are collected from you by the carrier on delivery. You'll always see exactly what is included before you pay.

Please check with neighbours and your building's mailroom first — carriers sometimes leave parcels in a safe place. If you still can't find it, email support@g2global.io with your order number and we'll open an investigation with the carrier.

Start by checking your tracking number. If your order is well past its estimated delivery window, contact support@g2global.io and we'll follow up with the carrier for you.

Returns must be requested within 30 days of delivery, and items must be unopened, unused, and sealed. For hygiene and safety reasons, opened skincare cannot be returned unless it is faulty, damaged, or incorrect. Please have your order number ready. Approved returns are refunded to your original payment method.

Email support@g2global.io with your order number and the reason for your return. Once approved, we'll send you return instructions and the correct return address. Items sent back without prior approval can't be accepted.

Returns from the US and Canada go to our US fulfillment centre. Returns from all other countries go to our Korea fulfillment centre. We'll confirm the exact address when your return is approved — please don't ship anything before then.

Email support@g2global.io within 14 days of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or a full refund at no cost to you.

Once we receive and inspect your return, we process the refund straight away. Depending on your bank or card issuer, it can take a further 5–10 business days to appear on your statement. If you still haven't seen it after two weeks, please contact your card company.

Unopened, use your product within the period shown on the packaging. Once opened, follow the period-after-opening symbol printed on the box — the number next to the open-jar icon is the number of months. For best results, we recommend finishing a product within that window.

Keep them out of direct sunlight and away from heat and humidity, with the cap closed. There's no need to refrigerate.

Yes. epii products are cruelty-free and we do not test on animals.

Every product page lists the complete ingredients. If you're checking for a specific ingredient — for an allergy, a sensitivity, or a dietary preference — please review the list before ordering, or email support@g2global.io and we'll help.

Stop using the product and let your skin rest. Mild, temporary reactions can happen while skin adjusts to a new active, particularly with retinoid-type ingredients. If symptoms persist or worsen, discontinue use and consult a healthcare professional. Email support@g2global.io and we'll help you with your order.

We're not able to offer medical advice. Please share the product's ingredient list with your doctor before use — particularly for products containing retinoid ingredients, such as HPR Pro Shot.

We begin processing orders quickly, so changes and cancellations usually aren't possible once an order is placed. If your order hasn't shipped yet, email support@g2global.io as soon as you can and we'll do what we're able to. Otherwise, please use our return process.

Log in to your account to see your order status. It updates when your payment is processed and again when your order ships.

We accept major credit and debit cards — Visa, Mastercard, American Express and Discover — as well as digital wallets including Apple Pay, Google Pay and Shop Pay. Available methods vary by country; you'll see everything available to you at checkout.

Yes. Sign up for our newsletter and we'll send you a 20% welcome code by email. Enter your email in the signup form, then apply the code at checkout on your first order.

Payments can be declined by your bank or flagged by our fraud-prevention system — most often because of a billing address mismatch or several rapid attempts in a row. Check your card details and billing address, then try again. If it keeps failing, contact your bank or email support@g2global.io.